Comminucation

Communication LEARNING OBJECTIVES After studying this chapter, students should be capable to: 1. observe the main functions of conversation. 2. Describe the conversation process and depict between formal and informal conference. 3. Contrast downward, upward(a), and lateral conversation and entrust examples of each. 4. Contrast oral, written, and sign-language(a) communication. 5. Contrast formal communication networks and the grapevine. 6. charge the advantages and challenges of electronic communication. 7. Show how channel richness underlies the choice of communication channel. Summary and Implications for Managers A careful review of this chapter yields a communal theme regarding the relationship between communication and employee satisfaction: The slight(prenominal) the doubtfulness, the greater the satisfaction. Distortions, ambiguities, and incongruities in communications all increase uncertainty and, hence, they pack a ne gative impact on satisfaction. The less aberrance that occurs in communication, the more that goals, feedback, and other management messages to employees bequeath be received as they were intended. This, in turn, should reduce ambiguities and crystallize the sort outs task.

Extensive use of vertical, lateral, and informal bring bequeath increase communication flow, reduce uncertainty, and improve group functioning and satisfaction. We should also expect incongruities between verbal and nonverbal communiqués to increase uncertainty and to reduce satisfaction. Findings in the chapter nurture adumbrate th at the goal of perfect communication is unat! tainable. Yet, there is manifest that demonstrates a positive relationship between effective communication (which includes factors such as perceived trust, perceived accuracy, desire for interaction, top-management receptiveness, and upward discipline requirements) and worker productivity. Choosing the correct channel, being an effective listener, and victimization feedback may, therefore, get under ones skin for...If you want to get a full essay, society it on our website: BestEssayCheap.com

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